Compliments, Suggestions and Complaints

Community feedback is essential to our community police model. Compliments, suggestions and complaints may be made in-person, by phone, email, anonymously, or by submitting a Compliment, Suggestion, Complaint form. The forms and stamped envelopes may also be picked up in the lobby of the University Police Building.

The NYS University Police at Albany will investigate all complaints concerning employee misconduct or breach of duty in a forthright, professional, and timely manner, and act upon the findings of those investigations in the best interests of the community we serve.

Complaint Receipt

All complaints will be investigated regardless of the manner they were submitted.

Any member of this department receiving a complaint regarding an employee will immediately notify an on-duty supervisor, and advise the complainant of their ability to speak to a supervisor about the matter and their option to utilize our Compliment, Suggestion, Complaint form.

The supervisor shall make every effort to gather the pertinent information about the complaint, which shall be handled as a personal & confidential matter. Information regarding the complainant, the employee in question, and the associated details shall be forwarded to the Chief of Police for investigation and action.

Complaint Investigation

The responsibility for the investigation of all complaints against an employee lies with the Chief of Police.

All complaints will be fully investigated in accordance with General Order 52.1.1, "Investigation of Misconduct and Citizen Complaints" which may be viewed in the UPD Policy Manual.

Our ability to resolve a complaint to a judicious conclusion may depend on the continued cooperation of the complainant and witnesses.

Notification of Disposition

We will advise a complainant, when possible, that a complaint has been received and that it is being investigated. Upon the adjudication of a citizen generated complaint, the complainant will be notified as to the results of the investigation conducted.

Investigations of departmental personnel, any disciplinary action taken, and any release of information will be conducted in accordance with New York State Civil Service Rules and Regulations and the collective bargaining agreements established between the employee bargaining agencies and the State of New York.